SHIPPING POLICY

ORDER PROCESSING:
Please allow 24-72 hours to process your order. Expect an email to let you know your order is on the way!

LOCAL DELIVERY
During checkout, enter your address and choose the ship option collection point or delivery. Type the postal or area code in to the required field to see if your area is within the delivery network. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING
Orders are generally shipped within 2-3 business days using local courier services who's estimated deliver time is 1-2 business days. Flat rate shipping fees applies to orders  as follows:

AREA ORDER VALUE RATE
Local Gauteng R0 - R250.00 R 95.00
Local Gauteng Over R 250 R 70.00
Local Gauteng  Over R 1000.00 FREE
National (WC, EC, KZN)  R 0 - R 250.00  R 95.00
National (WC, EC, KZN)  Over R 250.00  R 70.00
National (WC, EC, KZN) Over R 1000.00 FREE
Outlaying  R0.00 and up R 120.00 - R 140.00

 

​​DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping thresholds

Free Shipping for all orders over R 1000 in local area - Cape Town 

Free Shipping for all orders over R 1000 in local area - Gauteng 


INTERNATIONAL SHIPPING:

We do not offer international shipping at the moment due to the cold chain nature of the products. 


COLLECTION POINTS: 
Orders can be picked up from selected local collection points. An email will be sent when your order is ready for pickup.

Collection Points Gauteng: 

 
Arrie Nel Eastwood Park  Pretoria 
Arrie Nel Eldopark Pretoria
Arrie Nel Irene Centurion
Arrie Nel Lyttleton Centurion
Arrie Nel Mimosa Pretoria

 

Rates: 

AREA ORDER VALUE RATE
Local Collection  R450.00 and more FREE



If you have any further questions, please don't hesitate to contact us at info@trulygoodfood.co